Shipping
Processing time. Orders typically ship within 3–5 business days. We pour and pack in our own warehouse in Los Angeles, so orders placed before [12pm PT] on a business day usually go out the same or next day.
Transit time. 3–5 business days for most U.S. addresses. West Coast orders often arrive sooner.
Rates.
| Order total | Shipping |
|---|---|
| Under $100 | Calculated at checkout |
| $100 and up | Free |
Where we ship. United States only, including Alaska, Hawaii, and APO/FPO addresses. We do not currently ship internationally.
Tracking. You'll get a tracking number by email as soon as your order leaves. If it hasn't arrived within 7 business days of shipping, email us at contact@thedeclaredgoods.com and we'll sort it out.
Warm weather shipping
If your order is traveling through extreme heat, the surface may soften in transit and re-set with an uneven or textured top. This is cosmetic — the candle burns exactly the same and the fragrance is unaffected.
If a candle arrives melted enough that it won't burn properly, that's on us. Send a photo and we'll replace it.
Damaged or wrong orders
If your order arrives damaged, email contact@thedelcaredgoods.com within 7 days with a photo of the item and the packaging. We'll send a replacement, no return needed.
Returns
Unburned candles. Return within 10 days of delivery for a full refund, as long as the candle hasn't been lit and is in its original box. Email us first for a return authorization. Return shipping is on you unless the item was damaged or incorrect.
Burned candles. We can't take these back. But if something is wrong with how a candle is burning, tell us we want to know, and we'll do our best make it right.
Not the scent you hoped for. Scent is personal and we can't smell it for you. If a fragrance isn't working for you and the candle is unburned and within 10 days, send it back under the standard return policy.
Refunds are issued to the original payment method within 5–7 business days of us receiving the return.
Custom and fundraiser orders
Custom orders are made to your specification and are non-returnable. If you are not satisfied with your order, please reach out to sales@thedeclaredgoods.com